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Restaurant Equipment Shipping Policy

Hawaii and Alaska rates are available, please call for a quote.  E & A is not responsible for Duty and Taxes for International Shippments, please use Interpay at checkout.

Standard delivery is tailgate delivery* only. Please make sure you have the personnel to unload and deliver your purchase inside your facility.  Standard delivery does not include inside placement, uncrating or installation.

Liftgate deliveries** are available at an additional price of $75.00.

If the carrier determines that delivery cannot be made to your address, please contact Customer Service immediately. We will work with the carrier to determine if delivery can be made and or identify alternate delivery options if needed.

Please keep in mind that has no control over carrier delivery schedules, inclement weather conditions or natural disasters. In order to ensure that your product is delivered in the time frame you need, please allow ample time for delivery.  All orders received after 2:00 PM EST will be processed the next business day. is not responsible for charges on deliveries attempted and returned due to incorrect shipping information or redeliveries for missed appointments.

*Tailgate Delivery - Freight carrier will bring freight to the back of the truck. Unloading from the truck to the parking lot is the responsibility of the buyer.

**Liftgate Delivery - This consists of the freight carrier lowering the freight to the ground via a lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Also, it is import to consider a liftgate delivery in absence of a loading dock. Liftgate service is still a curb delivery service. Inside placement is still your responsibility.)

Inside Placement - Inside placement is defined as unloading, uncrating and setting the freight in place inside your facility. This is not part of the standard delivery service.

In metro NY area, we have our fleet of delivery vehicles, and do offer inside delivery. Installation is not included.

Damaged Merchandise and Freight Claims All merchandise becomes your property when it leaves E & A Supply. Before accepting delivery, inspect your shipment thoroughly for obvious damage, concealed damage, or any shortages. If you find any damage or shortage be sure the driver notes it on the face of the freight bill and request an inspection by the freight carrier immediately. Save all packing materials, cartons and crates for inspection.

All claims must be filed with freight carrier within 72 hours. Freight carrier policy requires that all claims for damage can only be filed by you. Therefore, it is your responsibility to properly receive the merchandise from the freight carrier. For additional information see how to properly receive your shipment below.

If concealed damage is discovered: Save all shipping cartons and packing materials. Immediately request an inspection by the carrier and file a freight claim. If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages. The freight carrier is responsible for loss or damage.

All shortages or damaged deliveries must be telephoned to E & A Supply within 2 days of receipt of shipment. E & A Supply cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.

How to Properly Receive Your Shipment

All items that are shipped to you on common carrier are shipped under one of the following terms, FOB our dock or FOB Manufacturer. What this means is that the items become your property at the time they leave our warehouse or the manufacture’s warehouse. Therefore, it is very important that you understand the following.

Inspecting New Equipment

You should always inspect new equipment when you receive it. First, count the number of packages to make sure all the packages listed on the freight bill are there. Check the outer packages and also unpack the equipment immediately and inspect it thoroughly for any damage or missing parts. Freight drivers are supposed to wait while you inspect. If the driver tries to rush you, ask him/her to return at another time when he/she will have time to wait. Do not refuse the shipment simply postpone the delivery. You can also accept the equipment, but make sure to write, "Accepted contingent on inspection," on the freight bill. This will help protect you if you find any concealed damage.

Finding Damage

If you find a damaged package or equipment, you have two options:

  • Refuse the shipment - The equipment will be returned to the manufacturer for evaluation. We recommend you do this if the damage is severe and highly visible (i.e. the box is crushed).
  • Accept the delivery - but describe any damage/missing parts in detail on the freight bill before accepting the delivery. You will be responsible for contacting the freight company to file a freight claim. You should do this the same day.

Concealed Damage

If the equipment was delivered and you later find damage, you have 5 days from the time of delivery to file a "concealed damage" freight claim with the freight company, (the sooner the better). Obtaining a complete reimbursement for "concealed damage" can be difficult, so make sure to take your time during initial inspection.

Liftgate Freight delivered via common carrier may require liftgate service. During checkout, you will have the option to choose liftgate service if applicable. If you choose liftgate service, a fee of $150.00 will be added to your order. Consider selecting liftgate service if your facility does not have a loading dock. Otherwise, you will need to make alternate arrangements for unloading at your location. Liftgate service unloads your shipment to the curb, it is not inside delivery.

Redelivery or Reconsignment

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. Once a shipment is in transit, new fees may apply if there is a change in the delivery address (also known as reconsignment).

Cancelled/Refused Orders

If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees. (Except for damaged equipment refused at time of delivery only.)

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